Argos Service.
The MSP business operating system. Ticketing, dual SLA/SLO clocks, CRM and pipeline, CPQ, contracts, projects, assets, change management and finance — on the same data model as your security stack, not next to it.
Scope: every operational figure above is measured on our own environment — the managed-services practice we have run since 2013•. There is no customer fleet behind these numbers.
The system of record for the business,
not just for the tickets.
A PSA holds the work. Argos Service holds the practice — the client, the contract that governs them, the quote that created it, the assets under it, the projects against it, the change that touched it and the invoice at the end. One object, followed all the way through.
Ticketing with two clocks
Most PSAs give you one timer and call it an SLA. We run two on every ticket: the SLA you sold — contractual, client-facing, the one a breach actually costs you — and the SLO you manage to, tighter and internal, so a slipping queue shows up to you before it shows up to your client.
CRM, pipeline and CPQ
Leads, opportunities and a real pipeline against the same company record the service desk uses — then quotes and configured pricing that turn into a signed contract without leaving the platform or retyping the client’s name into a fourth system.
Contracts that govern the work
Managed, block-hours, project and time-and-materials agreements that the ticket actually reads from. Entitlement, rate and coverage are resolved at the moment work is logged — not reconciled by a human at the end of the month.
Projects and change management
Phased projects with tasks, dependencies and a critical path, plus ITIL-shaped change management — requests, risk, approvals, scheduled windows and a rollback plan. Approvals are recorded, not remembered.
Assets and CMDB
The device on the ticket is the same device the security plane is watching and the same device compliance is counting. Ingested from the RMM you already run — NinjaRMM included — rather than typed in twice and drifting apart.
Billing that closes the loop
Time, expenses, recurring agreement billing, invoicing and revenue reporting drawn from the work itself. The number you invoice is derived from the tickets and the contract, so there is nothing to reconcile between two systems that disagree.
Two roll-ups. And two peers we respect.
We attack the roll-ups only where there is a public advisory to cite, and we do not attack Syncro or HaloPSA at all. They are peers building in the open, the way we are. We intend to out-depth them, not out-shout them.
Kaseya BMS. A PSA inside a company assembled by acquisition. The 2021 Kaseya VSA attack• reached MSPs through the very remote-monitoring product they had installed to protect their clients.
ConnectWise PSA. ConnectWise ScreenConnect carried an authentication bypass rated CVSS 10.0• and mass-exploited in 2024, and in May 2025 ConnectWise disclosed a nation-state breach• reaching, as they stated it, a small number of cloud ScreenConnect customers.
Both of those are public advisories, linked from our ledger. We are not characterizing anyone’s intentions — we are quoting the record and stating its scope the way they stated it. The architectural point stands on its own: products bought from different companies in different decades keep their own databases, and the only place they can be unified afterward is the login screen.
HaloPSA. A genuinely deep, field-configurable PSA hardened across years and thousands of live MSP deployments. If what you need is the most mature, most configurable stand-alone PSA on the market today and you are happy running your security stack separately, buy HaloPSA. We would rather you hear that from us now.
Syncro. If you are a small shop that wants PSA and RMM in one light, fast, inexpensive tool and you do not want an operating system, Syncro is a good answer and we will say so on a call.
Argos Service is for the MSP that has stopped wanting a better PSA and started wanting the seams gone — because the service desk, the security plane and the compliance program are supposed to be the same system.
We are our own first customer,
and the only one so far.
Argos Service does not run a fleet. It runs ours — every ticket, every contract, every invoice of a working New Jersey MSP, every day, since we cut over to it.
About that ticket number. Our real number is higher — we ran on SyncroMSP and Freshdesk before this, and that history didn’t come with us when we left. We can’t prove it, so we don’t count it.
That’s why Argos exports everything, any day, at no cost. We’ve been the customer holding the empty box.
“You Own It” is not a marketing pillar we workshopped. It is the scar from our own migration, written into the product as an obligation: open-format export of your tickets, your clients, your contracts and your time, on any day you ask, including the day you leave.
There is no integration layer
between the ticket and the threat.
A suite is twelve products that share a login screen. An operating system is twelve products that share a data model.
When Argos Red raises a detection, it does not call an API to find the matching customer in the PSA. There is no matching customer, because there is only one customer record — the same row the ticket, the contract, the asset, the compliance control and the signed document all point at. Nothing has to agree with anything, because nothing is a copy.
That is not a feature we could add to a PSA later. It is a consequence of writing the Kernel — one identity model, one client graph, one event spine, one audit spine — before writing the products that sit on it.
The second consequence: every state change in Service is written to an append-only• log in the same transaction as the change itself. Who reassigned the ticket, who approved the change window, who edited the contract rate — recorded, in order, in a table the database itself refuses to let us alter.
What one client object means in practice
Ask any vendor selling you an “integrated” PSA and security console what happens when the two systems disagree about who the client is. The answer is always a person. Usually you.
Our production tenant, on the call.
Not a seeded demo environment with tidy fake companies in it. The instance our own technicians were working in an hour before the call — client names redacted, everything else real.
- A live queue with both clocks running — the contractual SLA and the internal SLO — on the same tickets.
- A client record opened once, then followed into its contract, its assets, its projects and its invoices without switching products.
- A detection from Argos Red landing as a ticket against that same client, with no connector in between.
- The append-only audit log, and one of our engineers failing to edit it in front of you.
- A full open-format export of a tenant, generated live, so you can see the exit before you see the pricing.
- A customer fleet. There isn’t one — zero• Argos OS customers today, and we say it on every page rather than letting you find out in month two.
- A reference call. We will not manufacture social proof we have not earned.
- Pricing dressed up as a discovery exercise. Published at launch•, on the pricing page, the same number for everyone.
- A feature we have built but would not yet put in front of your clients — those are listed, by name, on the unfinished page.
We’ll stand up your platform, white-labeled,
free for 30• days.
No card. No onboarding fee. No annual contract and no auto-renewal. We do the standing-up — tenant, identity, branding, first clients imported — because asking a working MSP owner to self-implement a platform during a trial is how vendors pretend their onboarding is easy.